Across many industries, experts are preparing to retire, and bringing with them a wealth of experience and know-how. Are you prepared for that knowledge and experience to walk out the door? AI (artificial intelligence) can help solve the labor shortage and other production problems. Quite simply it can be the “brain” to help figure things out. One company is coming to market to do just that. RevTwo turns employees and customers into superheros by leveraging a platform that provides first generation predictive AI and IoT (Internet of Things) type data.

Dale Calder, founder and CEO, RevTwo, says, “Our solution is committed to being the ultimate source of information or AI brain. We figure things out. We recommend actions, live sourcing, sequencing, and a solution.”

Calder along with Jim Hansen, founder and CTO, were pioneers in the IoT (Internet of Things) business, having worked with companies that were connecting products to perform remote service and discovering that connected data wasn’t enough. They decided to take it a step further: helping people to understand what to do with that information.

RevTwo Navigator combines self-learning AI with user interactions and IoT data to reduce support and service troubleshooting time for technical issues. With the technology, users are guided through a series of steps that gather observations and then the platform recommends actions to efficiently diagnose and repair equipment. With each interaction, the system gets smarter.

Here is how it works: Leveraging a patent-pending AI approach to solving issues, which it calls PDP (Problem Data Processing), it gathers product data about the actual problem and uses that data to determine the minimum cost and highest success path to determine the root cause and solution. Navigator then uses Operational AI that conditions data and prepares models as new data is uncovered.

This comes at a time when all eyes are on digital transformation and AI to change how work is done and drive growth in business. Technologies are increasingly being used to battle the health crisis and drive business forward, with Fortune Business Insights predicting the global artificial intelligence market size is projected to reach $266.92 billion by 2027, a 33.2% growth rate.

The reasons for leveraging AI have long been in businesses; the pandemic has just sped it up. Improved labor productivity, amid a labor shortage in many industries, increased equipment uptime, and more, have often been touted as benefits of leveraging intelligent technologies. Accenture even says the impact of AI technologies on business is projected to increase labor productivity by up to 40% and enable people to make more efficient use of their time.

In fact, field service, plant maintenance, and even call centers see the many opportunities of using AI. And they are quickly improving equipment uptime, solving problems faster, upskilling new employees, capturing organizational know-how, and gaining product insights by asking the right questions and gathering tribal knowledge and turning it into a valuable resource for their businesses in 2020 and beyond.

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