City of Hope National Medical Center needed an enterprise system to support all care delivery, revenue cycle, patient engagement, and enhanced digital capability for all aspects of its care and research model.
Infinite Computer Solutions enabled it to switch to EPIC, while still supporting all the legacy clinical, revenue cycle, and ancillary applications, as well as infrastructure. More than 50 systems were managed by Infinite in a manged services model, providing support to the business. By bringing on a strategic partner, City of Hope National Medical Center was able to keep legacy systems up and running, which results in a cost saving on current spend and productivity gain after the first year of operations.
The installation also helped in providing the medical community with a more mature ecosystem with more features and better access to information.
City of Hope has experienced a number of benefits, as a result of the technology implementation. Based on early visibility, there are certain areas that have shown enhancement in how it improves patient engagement and operates its facilities. For instance, replacement and rebadging has resulted in cost savings of 20% compared to incumbent teams and 5% productivity gains achieved after the first year of operations.
Further, process maturity increased from managed to predictable and the organization has achieved better responsiveness. Additionally, centralized data enables performance management and risk sharing decisions, while the organization has also experienced more accurate patient care. All in all, it has been a successful technology implementation for City of Hope National Medical Center.