June/July 2015

Cyber hackers have taken their vitamins and are aiming at the healthcare sector in 2015. Anthem recently reported a breach where hackers accessed close to 80 million records (roughly 25% of Americans). Now we are learning the details of the recent Premera Blue Cross hack in which 11 million patients’ data has been compromised. This hack is especially alarming in that the hackers gained access to insurance claim data, banking account numbers, clinical information, and even valuable diagnostic codes. Social Security Numbers, birth dates, and other patient identifiers were also compromised. The attack reportedly began back in May of 2014 and is the worst breach to date involving patient medical information. Even though the Anthem hack had a much larger number of medical records compromised, the hackers did not gain access to medical information as with the Premera hack, which was only uncovered recently on Jan. 29, 2015

You might wonder why are hackers so interested in medical records?

If you lurk around in the dark Web, you will quickly learn medical records are highly valuable and often used for insurance fraud scams, which is extremely lucrative. There are so many stolen credit cards available for purchase in the dark Web, and are currently selling for about one dollar per card. Contrast this with the average stolen health credentials fetching up to ten times that and you quickly see the value to cyber thieves and hackers.

What is in a typical medical record that cyber thieves want?

First, there are great details about an individual’s life—details that some people will not share on social networks. Once a hacker has captured this compromised information, they may effectively use it to access a victim’s bank account information, modify and file a tax return, or even apply for a loan in their name. Hackers often will use medical policy numbers to file false medical claims and attempt to collect a payout and utilize the diagnostic codes. Some of these hackers will even access prescriptions for painkillers to sell illegally. When hackers have detailed family member names, addresses, and birthdays, they can easily socially engineer a situation in which they sound credible. Having access to medical data also allows for effective targeted email phishing attacks where convincing attachments lure unsuspecting individuals to click and reveal further data such as usernames and passwords.

Hackers are lazy and opt for the easy targets.

The credit card companies have invested heavily into advanced fraud detection because of so many compromised credit cards in 2014. Consumers are also beginning to learn the importance and being trained to regularly check their credit card statements for any suspicious activity. The healthcare industry continues to concentrate on patients’ health and not on patients’ security. Security will have to become another metric of healthcare in order for patients to choose providers, make informed decisions and most importantly, keep their medical information secure and private.

What can you do to protect your medical data?

DO NOT provide your social security number on the forms at the doctor’s office and hospital. Just leave it BLANK. If they insist on you providing your SS#, you can find another doctor or hospital or ONLY put down the last four digits. Often they claim it is required, but this is not the case as the doctors and hospitals only want your SS# in the event you do not pay your bill and the SS# makes debt collection easier. Medicare and your health insurance company do require your SS#. If they ask for your driver’s license for ID, give them another form of photo ID with less detailed information on it if they insist.

Remember next time you are asked for more information at the doctor’s office, be careful what you provide as you may be aiding in a cyber hacker’s car payment.

By Scott Schober, president, CEO, and cyber-security expert, Berkeley Varitronics
Systems, Inc. scott@bvsystems.com Author of Hacked Again, www.hackedagain.com

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