Rage Against the Machine: State of User Experiences with the IoT in 2017
Fair warning, readers, this is going to be an angry column based on my recent experiences, as well as family and friends, with mobile apps and other business-to-consumer interfaces. This is anger based on frustration brought about by a need to constantly correct issues and follow up on just about every significant transaction made through a B2C (business-to-consumer) Website or mobile app. The cast of characters include Amazon, Wal-Mart, Apple, banks, insurance companies including MetLife, Cablevision, and local merchants. In short, just about everyone I need to use in my daily life.