Field management technology provider, ServicePower Technologies PLC., www.servicepower.com, announced the newest ServiceMobility release, which includes additional payment and pricing options, more configurable mobile forms, and robust rules logic.
The latest version of ServiceMobility is founded upon flexibility that will allow organizations and technicians to quickly adapt to ever-changing scenarios in the field to improve both efficiency and customer satisfaction.
ServiceMobility is a HTML5 hybrid cross-platform mobile application; further enhancements are already built on a robust set of field-service management functionality.
The browser-based technology supports any connected device or operating system and it has been designed to support end-to-end field mobilization, including time cards, work-order management, tasks, photos, asset diagrams, inventory, signature capture, customer surveys, GPS, and navigation.
The latest enhancements include additional payment and pricing features, customer estimates, hybrid offline-online product catalogues, new Flex Form features, and robust rules logic.
These additions to ServiceMobility will immediately give organizations a competitive advantage and better first-time fix rates in the field. Now, for example, not only will individuals be able to process onsite payments, the improvements to payments and pricing functions include advanced tax-rate tables, collecting deposits when ordering parts, flexible work order credit options, advanced discounting, and full in-field credit card, debit card, gift card, and check payment collection.
The new estimates module provides the customer with complete details and an explanation of the service to be provided along with a cost breakdown. If the customer approves the estimate, a validation signature can be captured.
Flex Forms functionality has been enhanced to provide more intelligent and flexible configuration for field service organizations, including additional data input types, field grouping, a streamlined user interface, and support for multiple forms in every area they are supported.
The Flex Form rules enhancement provides clients with a new level of end-to-end mobilization of process, and enables each to rapidly deploy new strategies and adapt to change in the field without having to call upon expensive IT contractors to make code changes to software.
It does this by using Flex Forms, which enable customers to define when a form’s field or groups of fields are to be visible, when they are required and whether the input itself is valid. Rules have access to other form field values as well as the fields and data collections of the business process in which they are currently running.
For the future ServicePower will continue to build new functions in ServiceMobility’s business management engine, called Nexus FS, such as entitlement, vendor management, and its flagship optimization engine. This will mean that small-to-medium-sized businesses, and those enterprises seeking a true end-to-end field management platform, can rely on ServicePower as a single-source vendor for all of its field service operations requirements.
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