With 2020 in the rearview mirror, The New Year is starting to come into focus. At least the research firms that track what happened and what is happening—and predict what will happen—are taking notice. Gartner, for example, recently revealed its top strategic IT (information technology) predictions for 2022 and beyond. These explore various lessons that business and IT leaders have learned during the ongoing disruption and uncertainty – the push toward human centricity, the race to resilience, and the ability to reach beyond expectations. Obviously, the COVID-19 pandemic has caused the unexpected and, for many companies, the unpredictable for more than a…
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