Food wholesalers and distributors often still use manual, inefficient, and time-consuming methods to take customer orders. Think phone, text, and email. The process of converting this to an ERP (enterprise-resource planning) system is challenging to say the least. Enter AI (artificial intelligence), which can help food wholesalers and distributors receive incoming orders from their customers.
As one example, AI Orders—an automated order processing module—will be added as part of GrubAssist, which is a suite of enterprise AI assistants to give insights, analysis, and workflows to food supply chain businesses. AI Orders monitors multiple channel sources and can help convert emails, texts, and voicemails into digital orders.
Here is how this can help in the food supply chain:
- Process more orders at a faster rate, while reducing labor costs.
- Create and enter new sales orders at anytime from anywhere.
- Extracts order details, maps, and validates against customer history.
While this is simply one example, looking to the future, we all know AI has the potential to change how industries do business. Perhaps there is no better place than in the food supply chain.